The intelligence layer that operates alongside your transportation team.
FreightIQ™ is CarrierTool's AI operating layer. It works across transportation operations, capacity sourcing, inbound carrier voice, documents and evidence, carrier intelligence, tracking, exceptions, and product knowledge from the same operating system your team uses every day.
FreightIQ does more than answer questions.
FreightIQ can understand incoming work, create operational records, source carrier capacity, conduct inbound carrier conversations, evaluate evidence and rates, identify exceptions, and help users complete the next step. It is built into CarrierTool rather than bolted on as a separate chatbot.
In an early enterprise deployment, complex 13–17 stop milk runs that were previously keyed manually into a legacy TMS can now be forwarded by email. FreightIQ interprets the customer email and documents, builds the load plan, and presents it for operational review.
Understands loads, customers, carriers, documents, tracking events, financial workflow, sourcing activity, and operational context so users can move directly to action.
Builds freight from inbound email and documents, extracts shipment data, validates evidence, routes exceptions, and advances workflows without repetitive re-keying.
Helps source capacity, presents carrier-safe load details, qualifies interested carriers, captures bids and capacity offers, evaluates rates against configured authority, and routes the best opportunities to operations.
Powers automated inbound carrier sourcing conversations that can identify the load, verify DOT or MC, qualify equipment and availability, answer load questions, negotiate when authorized, and capture structured bids without tying up a broker.
Watches execution, dwell, geofences, missing evidence, carrier compliance, sourcing coverage, billing readiness, and other conditions that otherwise require manual follow-up.
Connects operational knowledge with CarrierTool documentation, tenant-specific processes, evidence, and workflow history to answer questions in context.
Source capacity while your team works the freight that needs human attention.
FreightIQ works with CarrierTool Carrier Sourcing to turn an open load into an active procurement workflow. It can use the complete load and stop plan, carrier qualification data, equipment requirements, appointments, recurring-volume opportunities, and tenant-defined rate authority to help find and qualify capacity without exposing internal customer pricing or margin strategy.
Present carrier-safe freight details, including truthful multi-stop requirements, appointments, equipment, handling advantages, and available volume.
Capture the carrier rate and evaluate it against configured procurement authority. FreightIQ can negotiate when authorized, calculate rate-per-mile when mileage is available, and recognize preferred bids without falsely awarding the load.
Collect structured single-load bids or larger capacity offers, including trucks, turns, dates, and rate expectations, so operations can review and award from the sourcing workspace.
Every inbound carrier call can become structured procurement data.
CarrierTool's inbound AI voice workflow lets carriers call about posted freight and have a natural sourcing conversation without waiting for a broker. FreightIQ keeps the conversation grounded in the live sourcing load and CarrierTool's carrier data while CarrierTool remains the system of record for qualification, negotiation authority, bids, and awards.
From customer email to capacity, delivery, evidence, and billing.
FreightIQ can help build the load, source the carrier, monitor carrier and driver execution, compare GPS/geofence events with user-reported events, track required evidence, surface dwell and ETA risk, and determine what is blocking closeout or billing.
Customer emails and documents enter the tenant workflow.
FreightIQ extracts the load plan, stops, references, instructions, and evidence requirements.
Carrier Sourcing and inbound AI Voice qualify capacity and collect structured bids.
Operations, carrier, and driver workflows run with tracking and exception monitoring.
Evidence is validated and the shipment moves toward closeout, invoicing, and settlement.