The intelligence layer that operates alongside your transportation team.
FreightIQ™ is CarrierTool's internal AI platform. It works across transportation operations, documents and evidence, carrier intelligence, tracking, exceptions, training, and product knowledge from the same operating system your team uses every day.
FreightIQ does more than answer questions.
FreightIQ can understand incoming work, create operational records, evaluate evidence, identify exceptions, explain what is happening, and help users complete the next step. It is built into CarrierTool rather than bolted on as a separate chatbot.
In an early enterprise deployment, complex 13–17 stop milk runs that were previously keyed manually into a legacy TMS can now be forwarded by email. FreightIQ interprets the customer email and documents, builds the load plan, and presents it for operational review.
Understands loads, customers, carriers, documents, tracking events, financial workflow, and operational context so users can ask questions and move directly to action.
Builds freight from inbound email and documents, extracts shipment data, validates evidence, routes exceptions, and advances workflows without repetitive re-keying.
Watches execution, dwell, geofences, missing evidence, carrier compliance, billing readiness, and other conditions that otherwise require manual follow-up.
Helps dispatch, customer service, carrier management, compliance, and accounting teams understand what needs attention and why.
Provides contextual guidance inside CarrierTool so users can learn workflows where they perform the work instead of hunting through a separate manual.
Connects operational knowledge with CarrierTool documentation, tenant-specific processes, evidence, and workflow history to answer questions in context.
From customer email through final delivery and billing.
FreightIQ can help build the load, monitor the carrier and driver workflow, compare GPS/geofence events with user-reported events, track required evidence, surface dwell and ETA risk, and determine what is blocking closeout or billing.
Customer emails and documents enter the tenant workflow.
FreightIQ extracts the load plan, stops, references, instructions, and evidence.
Operations, carrier, and driver workflows run with tracking and exception monitoring.
Evidence is validated and the shipment moves toward closeout, invoicing, and settlement.