Give customers direct visibility into the freight you manage for them.
CarrierTool customer workflows support shipment visibility, document access, billing packet status, invoice information, and self-service experiences that can be included in the onboarding scope for your operation.
Reduce check calls while giving customers a better service experience.
CarrierTool customer-facing workflows can bring shipment status, PODs, document packets, invoices, and exception updates into a secure portal experience connected directly to the transportation operation.
Customer visibility can be included in an enterprise rollout based on the workflows, customers, documents, and billing information your organization wants to expose externally.
Shipment Visibility
Customers can view shipment status, pickup and delivery details, assigned capacity, and progress updates without relying on check calls.
POD & Document Access
Proofs of delivery, bills of lading, receipts, and shipment packet documents can be made available once processed through CarrierTool and PDocs AI.
Invoice Visibility
Customers can view invoice status, billing packets, supporting documents, and shipment history through a secure portal experience.
Exception Communication
Shipment delays, document holds, missing PODs, and delivery exceptions can be surfaced through portal alerts and customer notifications.
Decide exactly what customers can see and when they can see it.
Customer-facing visibility should follow your service model and data controls. During onboarding, portal scope can be aligned to customer groups, shipment events, documents, billing workflows, and the external experience you want to provide.